When checking hurricane shutter company reviews, its important to check reviews for red-flags, and understand which review platforms are the most reliable.
We’re in the day and age of social proof. Social proof is the way our own behavior is impacted by the influence of the actions, attitudes, and beliefs of other people. Positive social proof can influence us to buy a new good or trust a business. On the other hand, negative social proof can encourage us to steer clear of a company that others have had a poor experience with.
So, when you go to look for hurricane shutter company reviews, you’ll likely employ social proof. You want to read reviews and know what others have experienced when they’ve worked with the company. This is only natural, and approximately 90 percent of people trust online reviews like they do the personal recommendation of a friend or family member. In this blog, we’ll explain the best way to check hurricane shutter company reviews so you can be prepared. Let’s get started.
Understanding Red Flags for Hurricane Shutter Company Reviews
Not all reviews are created equal. When you start reading reviews, you’ll want to read through them with skepticism. Keep in mind that most potential customers make their decision with 10 or so reviews. If a hurricane shutter company has fewer than 10 reviews, this can be a red flag. If they have an abundance of reviews, read 10+ reviews, get the general sense for what they say, and keep an eye out for any of the following themes.
1. Does the hurricane shutter company have support issues and communication?
If you want to have a positive experience, you want to ensure that the hurricane shutter company you select has strong customer service. Look for reviews that discuss breakdowns in communication or support issues. Are people able to get in contact with a company representative when they need to? Do they feel their concerns are adequately addressed? Prompt support and communication are key for a positive experience.
2. Does the company have issues with late delivery or lack of installation?
When you pay for hurricane shutters, you want to make sure it’s delivered on time. Check the reviews to see if the company has a good track record of delivering their products and shows up for installation when they say they will.
3. Does the company have issues with pricing-related reviews?
Do reviews mention the price of the product/service provided? Pricing can sometimes be a pain point for those customers who don’t understand what products and services are valued at. As there will always be customers who complain about a product being “too expensive” in reviews, make sure you do research to understand the average cost of hurricane shutters in your area. This way, you’ll be able to tell if the customer has a valid complaint regarding pricing/value or if they were just misinformed about what they were paying for.
3. Does the hurricane shutter company have a history of not resolving issues?
Companies aren’t perfect. If a customer is saying that they had an issue with a business, look to see if the hurricane shutter company replied back to the review indicating that they are working toward a resolution. The Better Business Bureau is a great resource if you want to ensure you’re working with a company that resolves any issues they may have with their customers.
4. Does the company have issues with permitting?
If the hurricane shutter company has any permitting issues, then you’ll want to be aware of this before working with them. Look for any indication of permitting issues in a customer-written review. You can also call the city to find out if the company has any open permits that have not been closed in over 6 months.
5. Is the review your reading real?
Sometimes a company, customers who are disgruntled with pricing, or even competitors will write fake reviews about a company. It’s important to approach reviews with skepticism. If you notice that all the reviews are incredible, terrible, posted in a short time frame, or have something else “off” about them, then keep this in the back of your mind. You may not be reading a legitimate review of the company.
Where to Look for Hurricane Shutter Company Reviews
1. Angi (formerly Angie’s List)
If you’re looking for a hurricane shutter company, or any contractor, then Angi (formerly Angie’s List) is a great place to look. You’ll be able to look for contractors in your area for specific jobs like hurricane shutter installation and find reviews. Typically, these contractors will be of higher quality than ones you find on Google, which means you can expect higher reviews.
2. Google Reviews
Google is always a great place to start if you want to look for reviews. Just search the company’s name. If they have a Google business page, then they likely have some reviews that past customers have left them. In fact, Google often harbors the most reviews out of all platforms.
Nextdoor is an app for neighborhoods where you can get local tips, buy and sell items, and more. If you’re looking for a review of a certain business, asking your neighbors about their experience is a fairly trustworthy way to get feedback.
4. Website or Product Pages
A company’s own website or product page is likely to have some reviews as well. Some people are less inclined to trust reviews that are housed on a company website because…well…why would anyone post anything negative on their own site? That said, as long as there are 1,000 straight 5-star reviews, then this information may be able to help inform your opinion.